Refund policy

Refund policy — Primal Glow

30-day money-back guarantee

If you are not satisfied with your purchase, contact us within 30 days of receiving your order to request a refund under our money-back guarantee. No questions asked.

How to request a refund

Email primaglow75@outlook.com with the subject “Refund request — Order #XXXXX”. Include your order number so we can identify your purchase. We usually reply within 24–48 hours.

Digital products

Our patterns are digital files. There is no physical product to return and no return shipping is required. If you have a download problem, contact us so we can help you access your files or handle your refund request.

Refund processing

Refunds are issued to the original payment method. Processing is normally completed within 3–5 business days; your payment provider may take additional time to display the credit.

This guarantee does not limit any mandatory consumer rights that apply to your purchase.